Privacy Policy — 4999be

Section 1

Information We Collect

4999be collects personal information from you in three principal ways: information you provide directly when registering or using the platform, information generated automatically as you interact with our services, and information received from trusted third-party partners necessary for payment processing and identity verification.

1.1 Information You Provide Directly

When you create and manage a 4999be account, you will be asked to supply some or all of the following personal information:

• Identity data: Full legal name, date of birth, and gender
• Contact data: Email address and mobile phone number registered in Bangladesh
• Address data: Residential address (city/district, e.g., Dhaka, Chittagong, Sylhet, Rajshahi)
• Identity verification documents: National Identity Card (NID), passport, or equivalent government-issued document submitted during KYC
• Payment data: Mobile financial service account identifiers (bKash, Nagad, Rocket, Upay numbers) and bank account references — we do not store full card numbers on our servers
• Correspondence data: Messages, support tickets, and chat transcripts exchanged with our support team

1.2 Information Collected Automatically

As you navigate and use the 4999be platform, our systems automatically collect certain technical and behavioural data, including:

• Device & technical data: IP address, browser type and version, operating system, device type, screen resolution, and language settings
• Usage data: Pages visited, games played, betting markets accessed, session duration, click patterns, and feature interactions
• Transaction data: Deposit amounts, withdrawal requests, wager history, game outcomes, and bonus redemption records
• Location data: General geographic location inferred from your IP address (country and city level only; we do not use GPS-level location tracking)

1.3 Information from Third Parties

We may receive supplementary personal information about you from the following categories of third parties:

• Payment processors: Transaction confirmation data from bKash, Nagad, Rocket, Upay, and partnered Bangladeshi banks
• Identity verification providers: Confirmation results from KYC/AML screening services used to validate identity documents
• Fraud prevention partners: Risk signals and device fingerprinting data used to detect and prevent fraudulent account activity
• Game providers: Game session logs from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, and other integrated studios, for the purpose of dispute resolution and audit

Section 2

How We Use Your Data

4999be uses your personal data for specific, defined purposes. We do not process your information for any purpose that is incompatible with the reasons for which it was originally collected. The table below sets out the primary purposes for which we use your data and the legal basis supporting each use.

2.1 Marketing Communications

If you have opted in to receive promotional emails or SMS notifications from 4999be, we may use your contact details to send you information about bonuses, new games, seasonal promotions (such as Eid or Pohela Boishakh special offers), and platform updates. You may withdraw your consent and unsubscribe from marketing communications at any time by updating your account notification preferences or by contacting our support team. Withdrawing marketing consent does not affect the lawfulness of processing that occurred prior to your withdrawal.

Section 3

Data Sharing & Disclosure

4999be does not sell, rent, or trade your personal information to any third party for commercial gain. We share personal data only where it is strictly necessary for the operation of the platform or where we are required to do so by law.

3.1 Service Providers

We engage carefully selected third-party service providers who process personal data on our behalf and only according to our documented instructions. These providers are contractually bound to maintain confidentiality and implement appropriate technical security measures. Categories of service providers include:

• Payment processing partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and card scheme partners)
• Identity verification and KYC/AML screening providers
• Cloud infrastructure and hosting providers
• Fraud detection and cybersecurity service providers
• Customer support platform providers
• Game studios and content aggregators (for session data and dispute resolution only)

3.2 Legal & Regulatory Disclosure

4999be may disclose your personal information to law enforcement agencies, government authorities, or regulatory bodies where we are legally compelled to do so, including in connection with anti-money laundering obligations, fraud investigations, court orders, or lawful regulatory enquiries. In such cases, we will disclose only the minimum information necessary to comply with the applicable legal requirement.

3.3 Business Transfers

In the event that 4999be undergoes a business restructuring, merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify you of any such transfer through a prominent notice on the platform or by direct communication to your registered email address, and we will ensure that your data continues to be handled in a manner consistent with this Privacy Policy.

3.4 No Cross-Border Data Transfers Without Safeguards

Where personal data is transferred to or processed by partners located outside Bangladesh, 4999be ensures that appropriate contractual safeguards are in place to protect your information at a standard equivalent to the protections described in this Policy. We do not transfer your data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate supplementary measures.

Section 4

Cookies & Tracking Technologies

4999be uses cookies and similar technologies (such as local storage and session tokens) on its platform. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, remember your preferences, and provide a more personalised and efficient experience. Cookies cannot execute programmes or transmit viruses to your device.

4.2 Categories of Cookies Used by 4999be

4.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block cookies entirely, delete existing cookies, or receive a notification before a cookie is placed. Please note that disabling strictly necessary or fraud prevention cookies may prevent you from logging in or using core platform features. Instructions for managing cookies are available in your browser's help documentation.

Section 5

Data Security & Storage

4999be takes the security of your personal data seriously and implements a layered set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure.

5.1 Technical Security Measures

• Transport layer security: All data in transit is encrypted using TLS 1.2 or higher, enforced across all platform endpoints
• Data encryption at rest: Sensitive personal data stored in our databases is encrypted using AES-256 standard encryption
• Access controls: Access to personal data within 4999be's internal systems is governed by role-based access control (RBAC), with the principle of least privilege applied at all levels
• Multi-factor authentication: Internal administrative access to production systems requires multi-factor authentication
• Vulnerability management: Our infrastructure undergoes regular security assessments and penetration testing by qualified third-party security professionals
• Intrusion detection: Automated monitoring systems are in place to detect and respond to anomalous access patterns in real time

5.2 Where Your Data Is Stored

Personal data collected by 4999be is stored on servers located in secure data centres. All storage facilities used by 4999be or its appointed cloud infrastructure providers meet internationally recognised security standards. Where data is processed or stored outside Bangladesh, we ensure equivalent protection is in place as described in Section 3.4.

5.3 What Happens in a Security Incident?

In the event of a personal data breach that is likely to result in a risk to your rights or interests, 4999be will take immediate steps to contain the breach, assess its scope, and notify affected players as promptly as practicable via their registered email address. We will provide details of what data was involved, what steps we have taken in response, and what actions you can take to protect yourself.

Section 6

Your Privacy Rights

As a 4999be player, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact us at [email protected] with the subject line "Privacy Request" and a description of your request. We will respond within five business days.

6.1 Right of Access

You have the right to request a copy of the personal data that 4999be holds about you. This is sometimes called a Subject Access Request (SAR). We will provide you with a structured summary of your data in a readable format, free of charge, within a reasonable timeframe upon verification of your identity.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update certain information (such as your email address or contact number) directly through your account settings, or contact our support team for assistance with data that cannot be self-edited.

6.3 Right to Erasure

In certain circumstances, you may request that 4999be delete the personal data we hold about you. This right is not absolute — we may be required to retain certain data to comply with legal obligations (for example, transaction records required for anti-money laundering purposes) or to resolve outstanding disputes. Where we cannot fulfil an erasure request in full, we will explain the specific reasons why.

6.4 Right to Restrict Processing

You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified. During a processing restriction, we will store your data but will not actively use it for any other purpose without your consent.

6.5 Right to Object

Where we process your personal data on the basis of our legitimate interests (for example, for fraud prevention analytics or platform improvement), you have the right to object to that processing. We will review your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

6.6 Right to Withdraw Marketing Consent

If you have consented to receive marketing communications from 4999be, you may withdraw that consent at any time by updating your notification preferences in your account settings or by contacting our support team. Withdrawal of consent does not affect the legality of processing carried out before the withdrawal.

Section 7

Data Retention Policy

4999be retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods below represent our standard approach; in some cases, legal requirements may mandate longer retention.

Once a retention period expires and no other legal obligation requires continued storage, personal data is securely deleted or anonymised in a manner that ensures it cannot be reconstructed or re-identified.

Section 8

Changes to This Policy

4999be reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform services. When we make material changes to this Policy, we will update the effective date displayed at the top of this page and, where the changes are significant, notify you directly via your registered email address or via a prominent notice on the platform when you next log in.

We encourage you to review this Privacy Policy periodically to stay informed about how 4999be collects, uses, and protects your personal information. Your continued use of the platform following the publication of any updated Policy constitutes your acknowledgement of the changes.

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about how your data is being handled by 4999be, please contact us directly at [email protected]. Our privacy team is committed to responding to all legitimate enquiries within five business days.